Policies

Disclaimers

Conditions of Use

If you visit or shop within this website, you thereby acknowledge your acceptance of these conditions. These conditions must be read in conjunction with terms set out in Air Aroma’s statement of its policies posted on this website under the heading “Policies”. Please read the conditions of use and the applicable policies carefully. Air Aroma reserves the right to amend these conditions from time to time and the amendments will be effective immediately upon posting on this site. By your subsequent use of this site, you agree to be bound by the amended conditions.

When you visit www.air-aroma.com or send emails to Air Aroma, you are communicating with Air Aroma electronically. You consent to receive communications from Air Aroma electronically. Air Aroma will communicate with you by email or by posting notices on this site. You acknowledge that all agreements, notices, disclosures and other communications that Air Aroma provides to you electronically satisfy any legal requirement that such communications be in writing. Air Aroma will preserve the content of any email from you if it believes there is a legal requirement to do so. Air Aroma will take all reasonable steps to preserve the security of your personal information (including credit card details).

Orders

Your order constitutes an offer to purchase goods described on this site for the price as specified on Air Aroma’s price list. Your order must contain your name, address, email address credit card details and any other information specified on this site. You may not cancel an order once it has been submitted even if Air Aroma’s decision whether to accept or reject your offer is still pending. No undertaking is given as to the availability of the goods advertised on this site. Goods will be delivered in accordance with Air Aroma’s shipping policy published on this site. Title will pass once payment has been received but risk of loss or damage passes to you upon dispatch.

Listed prices are exclusive of taxes duties and charges imposed or levied. Certain countries may include local taxes, which are listed in the checkout if they are incurred in connection with the supply of goods.

Trademarks

You must not use Air Aroma’s trademarks in connection with any product or service that does not form part of Air Aroma’s business or in a manner that may be confusing, misleading or deceptive to the public or disparages or discredits Air Aroma, its products or services or this website. Except where otherwise specified, any word or device to which is attached the ™ or ® symbol is a registered trademark. Following is a list of Air Aroma’s current Registered Trademarks: Air Aroma®, Aromax®, Arosport®, Arobactra®, Arodrive®, Aroscent®, Ecoscent®, Arotec®, Aroslim®.

Your membership account

Air Aroma undertakes to comply with the terms of its Privacy and security policy posted on this website under the heading Policies. However, if you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not use a false email address, impersonate any person or entity, or otherwise mislead Air Aroma. If you are under 18, you may use Air Aroma’s website only with involvement of a parent or guardian. Air Aroma and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. The disclaimers set out in these conditions of use will nevertheless survive such termination.

To make a request for your account and data to be deleted, please send make a request, via our contact form https://www.air-aroma.com/contact 

Product Images and Colour Swatches

All Product Images including colour or packaging of the product on Air Aroma’s website are for illustrative purposes only. Air Aroma does not warrant that the image on the website will correspond exactly to the item you will receive.

Product descriptions

Air Aroma and its associates attempt to be as accurate as possible. However, Air Aroma does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Air Aroma itself is not as described, your sole remedy is to return it in accordance with Air Aroma’s returns policy posted on this site under the heading Policies. All features and technical data are subject to change without notice.

Site policies, modification, and severability

By your use of this site, you acknowledge that you have reviewed Air Aroma’s policies including Air Aroma’s Shipping and Returns policy, posted on this site under the heading Policies. These policies also govern your visit to Air Aroma. Air Aroma reserves the right to make changes to Air Aroma’s site, policies, and these Conditions of Use at any time. If Air Aroma waives any of its rights on one occasion, this does not mean that those rights will be automatically waived on any other occasion. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Governing law

These conditions are governed by the laws in force in Victoria (Australia). You agree to submit to the exclusive jurisdiction of the courts of Victoria (Australia).

Warranty Coverage

Air Aroma’s warranty obligations are limited to the terms set forth below: Air Aroma warrants all diffusion products against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase.

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Terms and Conditions

Payment by Credit Card

We accept Visa and Mastercard Credit Cards. We protect the security of your credit card number during transmission by using Secure Socket Layer (SSL) software. Please note that Air Aroma reserves the right to ask for proof of identity on all Credit Card orders.

Shipping Policy

Information for Australian Customers Parcels sent within Australia are delivered by Australia Post. If delivery is attempted but nobody is home then a card will be left asking you to collect your parcel at your local post office. Air Aroma recommends that if you are not home during business hours that you request Air Aroma to send your parcel to you at your work address.

Information for International Customers

International orders can be sent by Regular Airmail or EMS International Courier. Cost is calculated based on your location and items in your cart. You can get a quote for shipping costs by adding records to your shopping cart and clicking “checkout” (you will need to have an account and be logged in).

Returns Policy

Please choose your purchases carefully as Air Aroma does not accept returns unless they are genuinely faulty by manufacture or have been sent in error. Items damaged or broken because of faulty packaging may be returned together with the faulty packaging. If you have an item you wish to return, you must first email Air Aroma for a Return Advice form and send the item back to Air Aroma within 14 days from the date your order was shipped.

Privacy Policy

Air Aroma recognizes and respects the importance of maintaining the privacy of its customers. It does NOT sell, trade, or give-away any information it may have on any of its users and members. Please be advised that information provided via the Air Aroma website enquiry fields may be forwarded to a third party distributor of Air Aroma’s products, if one is located in your region.

What Personal Information is Gathered?

The information Air Aroma learns from customers helps it personalize and continually improve your shopping experience at Air Aroma. Here are the types of information Air Aroma gathers: Any information you enter on Air Aroma’s Web site or give in any other way is stored on its computer system.

Air Aroma will keep your personal information confidential to the best of its ability and will not disclose it without your express consent unless required by law or reasonably necessary to assist a law enforcement agency or an agency responsible for national or public security. You can choose not to provide certain information, but then you might not be able to take advantage of many of Air Aroma’s website features. Air Aroma uses the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving its store features and communication with you.

E-mail Communications: Air Aroma sometimes sends its customers newsletters of its services and products, notifications of changes to its policies, and order confirmations. If you do not want to receive email from Air Aroma, other than order notifications and receipts, please adjust your “Subscription” preferences by logging into your account.

How Air Aroma uses cookies

A ‘cookie” is a small harmless file stored on your computer which gives you a numeric user ID and stores basic information. Air Aroma uses cookies to notify it that you are a prior customer and to provide certain features to you, but it does not store any personal information (except your name) or financial information about you using cookies. Air Aroma respects your privacy and appreciates your business. Air Aroma will not provide your account contact or payment information to any third party vendor, associate or service provider unless necessary in order to complete your transaction and order.

How Secure Is Information About Me?

For the security of your information during transmission, Air Aroma uses Secure Sockets Layer (SSL) software, which encrypts information you provide to Air Aroma for purchasing of Air Aroma’s products or services.

If you provide credit card details as part of the ordering process, we encrypt those details as they are passed to our payment gateway company to be processed. We never store your credit card details on our server or with your order. Air Aroma is compliant with Payment Card Industry Data Security Standards (PCI DSS).

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the “Log Off” link located in the account section of the store.

Conditions of Use, Notices, and Revisions. If you have any concern about privacy of your personal information as used and collected within Air Aroma’s website, please provide Air Aroma with a detailed description of your concerns by clicking on the “Contact Us” link in the top menu, and following the prompts and Air Aroma will try to resolve it.

Air Aroma’s business changes constantly, and its policies and the Conditions of Use may change also. Air Aroma may email periodic reminders of its notices and conditions, unless you have instructed it not to, but you should check Air Aroma’s Web site frequently to see recent changes.

If you choose to visit www.air-aroma.com, your visit and any dispute about any matter incidental to your use of this website is subject to this statement of policies and Air Aroma’s Conditions of Use, including limitations on damages and jurisdiction of the Courts of Victoria (Australia) and the application of the law of Victoria (Australia).

Questions

Questions regarding Air Aroma’s Conditions of use, or other policy related material can be directed to Air Aroma support staff by clicking on the Contact link in the top menu or alternatively call our Office using the phone number found on the Locations page.